Frequently Asked Questions
Source One will wrap or crate furniture to prevent damage during shipping and installation. Product is stored in a climate-controlled environment in accordance with the manufacturer’s requirements, and we provide the equipment and personnel to handle products by methods that prevent soiling or damage.
We arrange deliveries in accordance with construction schedules and coordinate with site conditions to avoid conflict. We will not deliver furniture to the project until the space is ready to receive it, or until an alternative space has been made available.
We dovetail the furniture installation schedule to meet the general contractor’s schedule.
Products are delivered in undamaged condition, in the manufacturer’s original containers or packaging, with identifying labels intact and legible.
Upon delivery we immediately inspect shipments to assure compliance with the specifications and approved submittals, examine merchandise and note any damaged items. Damage is reported immediately to ensure that replacement will not delay the installation schedule.
Upon delivery, circle sheets are cross-referenced and each product line is assigned a number to ensure all product is received. Notification is provided immediately if a replacement will delay the schedule.
Coordination of all data and electrical locations is implemented as needed; hard-wired connections to the building must be completed by a licensed electrician hired by the client.
Installation and assembly are performed in accordance with the manufacturer’s instructions, specifications and the drawings approved by the designated project team.
All of our Haworth Intermarket installers are Haworth Certified and install per Haworth’s safety and technical instructions.
Furniture must be plumb, square and true, with all attachment joints free of gaps or spaces.
We test and ensure that all installed electrical components, hardware fixtures and moving parts function correctly and smoothly.
The manufacturer or dealer provides insurance for furniture while in storage until it is installed. All items are stored and delivered in accordance with manufacturer specifications and instructions.